All products offered by Junk Shop are tried-and-tested choices, not simply items found on the market and added to our pages. If you are nevertheless dissatisfied with your purchase, you may return products or exchange them for a different size, colour or item, provided the relevant conditions are met: Products must be in their original condition, unused and with their packaging intact. Returns or exchanges are not accepted for items that have been washed, worn or used, or whose packaging is missing. Returns and exchanges must be arranged with us in advance by telephone or by email at info@junkshop.gr. The source policy’s telephone field is unfilled; use the shop’s contact page for its current contact details.
Returns
Returns must be made within 10 working days of receipt. Include the purchase receipt supplied with your order so that it can be cancelled. Return parcels must be sent by courier using our shipping account; the cost is deducted from the refund. Returns from Cyprus must be arranged in advance. Refunds are processed within 5–10 working days after we receive the returned products. For cash-on-delivery orders, the refund is paid into your bank account. For credit-card, debit-card or PayPal orders, the source policy provides for a refund to your card. The refund is the total value of the products, less the €2 return-shipping charge payable by you.
Exchanges
Exchanges for a different size, colour or item must be made within 10 working days of receipt. We arrange the exchange at a cost of €3, payable on delivery. We send the new product, and you give the returning item to the same courier when the replacement is delivered. The returned product must be in the condition in which you received it, unused and with its packaging. If the new purchase costs more than the products you return, you pay the difference on delivery, plus the €3 exchange charge. If it costs less, we refund the difference by bank deposit or, for credit-card, debit-card or PayPal orders, by a refund to your card, after deducting the €3 exchange charge.
Returns following an incorrect delivery
If products differ from those sold in type or quantity, or lack a feature previously agreed in writing with www.junkshop.gr, the customer returns them for inspection and confirmation of the error. In this case, the company pays both the return costs and the cost of sending the correct products to the customer, provided the company’s recommended return method is followed.
Returns of defective products
If a product has a manufacturing defect confirmed by the authorised repairer providing its warranty, or if www.junkshop.gr provides the warranty directly, the following applies. The warranty lasts for the limited period stated in the detailed product specifications. After that period, repair or replacement is available for an additional charge under a new agreement with the customer. A product returned for replacement must include all accompanying documents, such as the delivery note and retail receipt, and its complete packaging. Packaging is not required if the defect was discovered after delivery and the packaging is no longer available, or if the delivery team took the packaging away when delivering the item. Returns may be collected by www.junkshop.gr using its own staff and vehicles or sent by courier anywhere in Greece. For courier returns, the customer pays shipping to www.junkshop.gr, and www.junkshop.gr pays to send the replacement or repaired product back. After receipt, the reported defect is checked and the customer is informed of the findings. If the defect is confirmed, the product is repaired or replaced. If repair is not possible within a reasonable time and no replacement of equivalent or better specifications or equivalent value can be found, the transaction is cancelled. If the transaction is cancelled, the original purchase amount is refunded using the original payment method. For credit-card payments, www.junkshop.gr must notify the card-issuing bank of the cancellation. The bank then acts under its agreement with the customer, without further responsibility on the part of www.junkshop.gr. After notifying the bank, www.junkshop.gr accepts no responsibility for the timing or method of the reversal, which is governed by that agreement. For cash payments where the customer selected collection from the shop, the money is returned to the customer by a shop in the www.junkshop.gr network. For bank-transfer payments, a reverse bank transfer is made from www.junkshop.gr to the customer. If products are returned damaged or incomplete, the online shop may seek compensation based on their condition and unilaterally offset all or part of that claim against the amount owed to the customer.
Products defective on arrival (DOA)
Returns of products considered defective on arrival (DOA) are accepted within seven (7) calendar days of delivery to the customer. The product must not be damaged and must include all original accompanying documents, such as the delivery note and retail receipt, and its complete packaging. The product is received and inspected to confirm the defect reported by the customer. After receipt and inspection by www.junkshop.gr, it is replaced with a new identical item or, if unavailable, a new product of equivalent quality and price. If the customer does not want a replacement, the original purchase amount is refunded using the original payment method. For credit-card payments, www.junkshop.gr must notify the card-issuing bank of the cancellation. The bank then takes the steps required under its agreement with the customer, without further responsibility on the part of www.junkshop.gr. After notifying the bank, www.junkshop.gr accepts no responsibility for the timing or method of the reversal, which is governed by that agreement. For cash payments where the customer selected collection from the shop, the money is returned to the customer by a shop in the www.junkshop.gr network. For bank-transfer payments, a reverse bank transfer is made from www.junkshop.gr to the customer. www.junkshop.gr pays both the return-shipping cost and the cost of sending the replacement to the customer. If products are returned damaged or incomplete, the online shop may seek compensation based on their condition and unilaterally offset all or part of that claim against the amount owed to the customer.
Product safety and warranty terms
The products offered by www.junkshop.gr are durable goods carrying the necessary safety certification. They are accompanied by written instructions in Greek, except for machinery intended for specialist use, and a written warranty of reasonable duration. The device warranty runs from the purchase date for the period specified by the manufacturer and provides for free correction of a problem if the following conditions are met: the distributor’s warranty and purchase receipt are available; permanent identifying details, such as the serial number, have not been altered; and the fault is not excluded by the manufacturer’s warranty document. The source policy refers to Directive 2013/11/EC, incorporated into Greek law by Joint Ministerial Decision 70330/2015, and to alternative dispute resolution (ADR) for consumer disputes across the European Union. It states that a customer acting as a consumer, rather than in a professional capacity, may raise a problem with a purchase through the EU online dispute resolution platform at https://webgate.ec.europa.eu/odr/main/index.cfm. This is a reference reproduced from the source policy, not a verified current dispute-resolution service.
Right to withdraw without giving a reason
The source policy cites Article 4(10) of Law 2251/1994 (Government Gazette 191 A, 16 November 1994), together with Joint Ministerial Decision Z1-891/30.8.2013, and states that a consumer may withdraw from a distance purchase without giving a reason within fourteen (14) calendar days of receipt. Under the source policy, products may be returned within that period only if they are in exactly the condition in which they were received: in their original condition, fully intact, in their factory packaging, unused, unopened and without damage to either products or packaging. They must include all documents proving the transaction, such as the invoice or purchase receipt. The company does not cover the cost of returning products by post, courier or freight company. These costs are paid entirely by the sender or customer, and the products must be delivered to the company’s premises. The customer bears the risk of loss, damage or destruction during return shipping until the company receives the product.
Refund procedure
The amount due for a returned product will be refunded within five (5) days of the company receiving it. The refund method depends on the original payment method. Credit or debit card: the company must notify the bank that the transaction has been cancelled and arrange for the money to be returned to your card. Bank transfer: the company will pay the refund into a bank account specified by the customer in writing. Cash on delivery to a courier: the company will pay the refund into a bank account specified by the customer in writing. Cash at the shop: if the customer selected collection from the shop, the refund is paid in cash at the shop from which the product was collected.
How to return a product
If you received your order by courier or freight company: Pack the product inside a larger box to protect it during shipping. Include the purchase document (retail receipt or invoice) and a note stating how you would like the financial settlement handled if the product is accepted for return. Send the parcel through the courier or freight company that delivered your order, to the company address listed in the source policy: Junk Shop, Agias Lavras 6, 60132 Katerini, telephone 2351 100419. Return-shipping costs are paid by the customer. This source-policy return address differs from the shop address elsewhere on the site. Confirm the correct return destination with the shop before sending a parcel. If the product does not meet the conditions above, it will be returned to the sender at the sender’s expense.
Cancelling an order
An order can be cancelled at any processing stage, provided the goods have not been dispatched and are still at the shop. If you have received an order-completed or dispatch email, the order is no longer with us: it has been handed to the carrier for delivery. To cancel promptly, provided the order has not already been dispatched, you can: • Call the shop. The source policy lists Monday–Friday 09:00–18:00 and Saturday 09:00–15:00, but its telephone field is unfilled; use the contact page for current contact details. • Send a message through the website’s contact form. • Email info@junkshop.gr. Provide your full name and order number. We recommend calling for the fastest response so that dispatch can be stopped if it has not already taken place.